To place an order with our Client Service Team by phone, please visit our stores page​ to contact the boutique of your preference based on your location.

If you know exactly what you are looking for, you can contact our Client Service team through our enquiry form or by telephone.

For all product and brand enquiries, please contact us via the contact form​.

If you would like to visit our boutiques​ we will be delighted to welcome you.

When an order is placed, a pre-authorisation request for the value of the order from your bank to ensure the funds are available. When your item is shipped is the point at which we take payment.

Security is our top priority. For more information on this, please refer to our full Terms & Conditions.

All information shared is strictly is private and confidential. At no point will we share, rent or sell your personal information without your prior consent. For more information on this, please refer to our full Terms & Conditions.

If you are experiencing difficulty completing your transaction, there could be a variety of reasons as to why your bank is declining the transaction. Firstly, check that the details you have entered into the checkout match the details on your bank card. If all details are correct, and your transaction is still being declined, you should contact your card provider to give you more information about the transaction.

Complimentary Express DHL Shipping worldwide.

Complimentary returns within 30 days worldwide.

It can take 1-2 business days to process the order, and 5-8 business day to ship depending on your location. Delivery delays will be automatically shown at checkout.

MOYNAT offers complimentary shipping and returns only to the United States. If your current location is not supported by our current service, please write to us for distant sales enquiries.

We are currently unable to ship to PO Boxes. Please ensure during checkout to put in the correct local address. All online orders cannot be collected from our boutiques.

Currently, we do not offer “Click and Collect” from our boutiques.

For international orders it can take between 1-2 business days (not including weekends and national holidays) to process the order. Once your order is shipped, you will receive an email notification with tracking information.

We will do our utmost to provide the best service for our clients and we take matters like this seriously. Should there be any discrepancies to orders delivery, please contact us to find your order and we will assist you further to raise an internal investigation.​

If you have placed an order and have not received an order confirmation or tracking information, please contact us to find your order, it may take several weeks to locate a missing order. We will do our utmost to provide the best service for our clients. However, should it be lost in transit, you will be issued a full refund after investigation.​

Box Calfskin is a highly refined leather with a liégé grain; a combination of the finest quality of material and finish. Over time, it will acquire a beautiful and unique patina, resulting in a glossy appearance. This leather can be easily scratched, so avoid abrasive surfaces.

To preserve the beauty and quality of your Moynat bag, Moynat Paris recommends that you handle it with special care. When not in use, lightly fill the bag with tissue paper, close all zips and fasteners, and store it in its dust bag in a cool, dark and dry place.

To retain the original shape of your bag, refrain from overloading it with heavy and unsuitable items. Avoid exposure to direct sunlight and strong heat for prolonged periods.

Natural Calfskin is an exceptional, high-quality leather and natural markings are inherent to this type of leather. Over time, it will acquire a beautiful and unique patina, resulting in a slightly darker, silky-soft appearance. This patina is a sign of its superior quality.

To preserve the beauty and quality of your Moynat bag, Moynat Paris recommends that you handle it with special care. When not in use, lightly fill the bag with tissue paper, close all zips and fasteners, and store it in its dust bag in a cool, dark and dry place.

To protect your bag’s outer leather and inner lining, avoid contact with creams, antibacterial gels, make-up, perfumes and inks. If it comes in contact with water or rain, pat it dry with a clean, soft cloth.

To retain the original shape of your bag, refrain from overloading it with heavy and unsuitable items. Natural Calfskin is delicate and sensitive, so avoid exposing it to direct sunlight and strong heat for prolonged periods. Keep your bag away from abrasive surfaces to prevent scratches.

Satin Calfskin is an exceptionally rare, full-grain leather. It is naturally elegant with a glossy appearance and a smooth, supple touch. Over time, the leather will acquire a subtle patina, and this characteristic is a sign of the finest level of quality.

To preserve the beauty and quality of your Moynat bag, Moynat Paris recommends that you handle it with special care. When not in use, lightly fill the bag with tissue paper, close all zips and fasteners, and store it in its dust bag in a cool, dark and dry place.

To protect your bag’s outer leather and inner lining, avoid contact with creams, antibacterial gels, make-up, perfumes and inks. If it comes in contact with water or rain, pat it dry with a clean, soft cloth.

To retain the original shape of your bag, refrain from overloading it with heavy and unsuitable items. Avoid exposure to direct sunlight and strong heat for prolonged periods.

To preserve the beauty and quality of your Moynat canvas bag or accessory, Moynat Paris recommends that you handle it with special care. After each use, store it in its dust bag in a cool, dark and dry place. When storing, refrain from folding it.

To clean the fabric, dampen a soft cloth in water mixed with natural soap and carefully wipe it, keeping away from all leather trims. Do not machine wash.

To protect the canvas and lining, avoid contact with creams, antibacterial gels, make-up, perfumes and inks. This fabric should not be exposed to direct sunlight and strong heat for prolonged periods.

Rêve Calfskin is delicate satin leather with a smooth grain. It is supple to touch with a subtle gloss appearance. Over time, it will acquire a subtle patina, and this characteristic is a sign of the finest level of quality. This leather surface can be delicate, so avoid abrasive surfaces.

To preserve the beauty and quality of your Moynat bag, Moynat Paris that you handle it with special care. When not in use, lightly fill the bag with tissue paper, close all zips and fasteners, and store it in its dust bag in a cool, dark and dry place.

To protect your bag’s outer leather and inner lining, avoid contact with creams, antibacterial gels, make-up, perfumes and inks. If it comes in contact with water or rain, pat it dry with a clean, soft cloth.

To retain the original shape of your bag, refrain from overloading it with heavy and unsuitable items. Avoid exposure to direct sunlight and strong heat for prolonged periods.

To preserve the beauty and quality of your Moynat bag, Moynat Paris recommends that you handle it with special care. When not in use, lightly fill the bag with tissue paper, close all zips and fasteners, and store it in its dust bag in a cool, dark and dry place.

In case of contact with rain, dry the wool by gently patting the fur with a soft, dry cloth.

Avoid prolonged exposure to the sun.

In order to preserve the beauty and quality of your Moynat products, Moynat Paris recommends that when you are not using them, they should be stored in a dry place away from light and at a medium temperature.

To clean your textile accessories, use a soft cloth, lightly soaked in soapy water (natural soap), carefully avoiding the leather parts. Do not machine wash.

To clean your canvas accessories and canvas small leather goods, use a soft cloth, lightly soaked in soapy water (natural soap), carefully avoiding the leather parts. Do not machine wash.

To clean your leather accessories and small leather goods, in case of contact with water or rain, wipe the bag with a soft cloth.

Avoid contact with creams, antibacterial gel, make-up, perfume and inks which can leave irreversible marks on the fabric and textile lining.

Do not leave your article in direct and prolonged contact with the sun and strong heat.

For further assistance, please contact our Client Service team via the contact form or visit us in store.