Questions fréquentes

How to shop

I would like to purchase an item online, how do I do it?

The Maison Moynat does not currently offer an e-commerce service on our website, and invites you to come to visit our boutiques​ around the world. However, a distance selling service is at your disposal. You can contact us by telephone or via the contact form​ on the website.

Can I order by telephone?

To place an order with our Client Service Team by phone, please visit our stores page​ to contact the boutique of your preference based on your location.

How do I find a specific item?

If you know exactly what you are looking for, you can contact our Client Service team through our enquiry form or by telephone.

How do I contact the Customer Service?

For all product and brand enquiries, please contact us via the contact form​.

If you would like to visit our boutiques​ we will be delighted to welcome you.

Product Care

Moynat bags and accessories are handcrafted with the finest materials and require daily care. To preserve the beauty of your leather products over time, we recommend you to follow the care recommendations to ensure the impeccable condition and extended lifetime of your Moynat bags and accessories.

How to care for Moynat leathers bags?

Each type of leather is expertly selected to age beautifully with wear. Over time, the leather may acquire a natural patina, and this characteristic is a sign of the finest level of quality.

To preserve the beauty and quality of your Moynat bag, Moynat Paris recommends that you handle it with special care. When not in use, lightly fill the bag with tissue paper, close all zips and fasteners, and store it in its dust bag in a cool, dark and dry place.

To protect your bag’s outer leather and inner lining, avoid contact with creams, antibacterial gels, make-up, perfumes and inks. If it comes in contact with water or rain, pat it dry with a clean, soft cloth.

To retain the original shape of your bag, refrain from overloading it with heavy and unsuitable items. Avoid exposure to direct sunlight and strong heat for prolonged periods.

For special leather care such as Natural Calfskin, Box Calfskin, Satin Calfskin and more, please see specific care instructions.

How to care for Box Calfskin?

Box Calfskin is a highly refined leather with a liégé grain; a combination of the finest quality of material and finish. Over time, it will acquire a beautiful and unique patina, resulting in a glossy appearance. This leather can be easily scratched, so avoid abrasive surfaces.

To preserve the beauty and quality of your Moynat bag, Moynat Paris recommends that you handle it with special care. When not in use, lightly fill the bag with tissue paper, close all zips and fasteners, and store it in its dust bag in a cool, dark and dry place.

To retain the original shape of your bag, refrain from overloading it with heavy and unsuitable items. Avoid exposure to direct sunlight and strong heat for prolonged periods.

How to care for Natural Calfskin?

Natural Calfskin is an exceptional, high-quality leather and natural markings are inherent to this type of leather. Over time, it will acquire a beautiful and unique patina, resulting in a slightly darker, silky-soft appearance. This patina is a sign of its superior quality.

To preserve the beauty and quality of your Moynat bag, Moynat Paris recommends that you handle it with special care. When not in use, lightly fill the bag with tissue paper, close all zips and fasteners, and store it in its dust bag in a cool, dark and dry place.

To protect your bag’s outer leather and inner lining, avoid contact with creams, antibacterial gels, make-up, perfumes and inks. If it comes in contact with water or rain, pat it dry with a clean, soft cloth.

To retain the original shape of your bag, refrain from overloading it with heavy and unsuitable items. Natural Calfskin is delicate and sensitive, so avoid exposing it to direct sunlight and strong heat for prolonged periods. Keep your bag away from abrasive surfaces to prevent scratches.

How to care for Satin Calfskin?

Satin Calfskin is an exceptionally rare, full-grain leather. It is naturally elegant with a glossy appearance and a smooth, supple touch. Over time, the leather will acquire a subtle patina, and this characteristic is a sign of the finest level of quality.

To preserve the beauty and quality of your Moynat bag, Moynat Paris recommends that you handle it with special care. When not in use, lightly fill the bag with tissue paper, close all zips and fasteners, and store it in its dust bag in a cool, dark and dry place.

To protect your bag’s outer leather and inner lining, avoid contact with creams, antibacterial gels, make-up, perfumes and inks. If it comes in contact with water or rain, pat it dry with a clean, soft cloth.

To retain the original shape of your bag, refrain from overloading it with heavy and unsuitable items. Avoid exposure to direct sunlight and strong heat for prolonged periods.

How to care for Canvas 1920?

To preserve the beauty and quality of your Moynat canvas bag or accessory, Moynat Paris recommends that you handle it with special care. After each use, store it in its dust bag in a cool, dark and dry place. When storing, refrain from folding it.

To clean the fabric, dampen a soft cloth in water mixed with natural soap and carefully wipe it, keeping away from all leather trims. Do not machine wash.

To protect the canvas and lining, avoid contact with creams, antibacterial gels, make-up, perfumes and inks. This fabric should not be exposed to direct sunlight and strong heat for prolonged periods.

How to care for Rêve Calfskin?

Rêve Calfskin is delicate satin leather with a smooth grain. It is supple to touch with a subtle gloss appearance. Over time, it will acquire a subtle patina, and this characteristic is a sign of the finest level of quality. This leather surface can be delicate, so avoid abrasive surfaces.

To preserve the beauty and quality of your Moynat bag, Moynat Paris that you handle it with special care. When not in use, lightly fill the bag with tissue paper, close all zips and fasteners, and store it in its dust bag in a cool, dark and dry place.

To protect your bag’s outer leather and inner lining, avoid contact with creams, antibacterial gels, make-up, perfumes and inks. If it comes in contact with water or rain, pat it dry with a clean, soft cloth.

To retain the original shape of your bag, refrain from overloading it with heavy and unsuitable items. Avoid exposure to direct sunlight and strong heat for prolonged periods.

How to care for Merinos Sheepskin?

The Merinos sheepskin is a natural resistant material.

To preserve the beauty and quality of your Moynat bag, Moynat Paris recommends that you handle it with special care. When not in use, lightly fill the bag with tissue paper, close all zips and fasteners, and store it in its dust bag in a cool, dark and dry place.

In case of contact with rain, dry the wool by gently patting the fur with a soft, dry cloth.

Avoid prolonged exposure to the sun.

How to care for Accessories and Small Leather Goods?

In order to preserve the beauty and quality of your Moynat products, Moynat Paris recommends that when you are not using them, they should be stored in a dry place away from light and at a medium temperature.

To clean your textile accessories, use a soft cloth, lightly soaked in soapy water (natural soap), carefully avoiding the leather parts. Do not machine wash.

To clean your canvas accessories and canvas small leather goods, use a soft cloth, lightly soaked in soapy water (natural soap), carefully avoiding the leather parts. Do not machine wash.

To clean your leather accessories and small leather goods, in case of contact with water or rain, wipe the bag with a soft cloth.

Avoid contact with creams, antibacterial gel, make-up, perfume and inks which can leave irreversible marks on the fabric and textile lining.

Do not leave your article in direct and prolonged contact with the sun and strong heat.

Where can I get more information about Product Care?

For further assistance, please contact our Client Service team via the contact form or visit us in store.

AFTER SALES SERVICE

If you would like information regarding Moynat’s after-sales service, we kindly invite you to complete the contact form​. Our advisors will quickly come back to you.