Frequently Asked Questions

How to shop

Can I order by telephone?

To place an order with our Client Service Team, please contact us on +33 (0) 6 37 10 32 64 from 10am to 5pm (Paris Time), Monday to Saturday.

How do I find a specific item?

You can contact our Client Service team through our enquiry form or by telephone.

How do I contact the Customer Service?

For all online enquiries related your order, delivery, shipping, returns and refunds, taxes and duties, please refer to our dedicated service Global–E portal here

For product and brand enquiries, please contact us here

If you would like to visit our boutiques, you will find our boutiques here

Returns & exchanges

What is the return policy?

We want every client to be pleased with their order. If for any reason you are not completely satisfied, you may return or exchange your purchase upon 30 days from delivery. Please ensure the orders returned are new and unused, with all labels, tags and the original packaging intact. Orders returned that are incomplete, ruined, damaged, degraded, soiled or in any other condition that would reasonably suggest that they have been used or worn, will not be refunded or exchanged.

Can I exchange my item or gift?

To arrange an exchange, please click here to return your order.

How do I return an item or a gift?

You have 30 days upon receiving your order to return it. Should you like to return your order, please follow the following steps:​

- Click​ here to start your order return procedure
- Upon completion via the online portal, you will receive a prepaid DHL shipping label via your registered email.​
- Gently pack your order unused, with all labels, tags and the original packaging intact inside a box and seal it securely. Apply the shipping label securely outside the box.
​ - You may drop it off any DHL Servicepoint or arrange for a pick up.​

Please click ​here for more information on Returns and Refunds.

How long does it take for a refund to be issued?

Once your order is received in good order at our warehouse, please allow up to 7 business days to receive your refund. Should you not receive any updates after 21 business days, please contact us​.
For more information on Returns and Refunds, please click here​.

Can I return an item I bought online to MOYNAT Boutique?

Unfortunately, at this time we cannot accept returns for online orders in our boutiques.

I have received my items, but it does not match my order/damaged, what should I do?

We are very sorry that your order did not arrive to expectations.
Please return your order here.

We would ask you to attach the pictures of the outer/inner packaging and the order.​

Can I cancel my order or an item from my order?

Unfortunately we are unable to amend the order is made. Should you you wish to cancel your order, please refer to this page.

I did not receive my refund. What should I do?​

Returned Items​


Please note that returned orders can take up to 21 business days for the funds to credit back to your original payment method as the below steps need to be followed:​
1. Shipping time to arrive back to our warehouse​
2. Processing and inspection for refund approval​
3. Authorization to finance department to issue refund​
4. It can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.​
Should your refund not be processed within the 21 business days, please contact us​​ so that we can investigate further.


Canceled Orders​


For orders made by credit card, we only charge upon shipment of your order. ​
If you see a charge on your credit card for a canceled order, it is likely to be only a pre-authorization and not a payment. This will be automatically canceled by your payment provider.​
If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account.​


Credit Card Refunds​


Please allow up to 7 business days for the funds to credit back to your payment method.​


PayPal Refunds​


These are usually immediate, so if you have received confirmation that a refund was issued but do not see it in your account, please contact us.

Product Care

Moynat bags and accessories are handcrafted with the finest materials and require daily care. To preserve the beauty of your leather products over time, we recommend you to follow the care recommendations to ensure the impeccable condition and extended lifetime of your Moynat bags and accessories.

How to care for Moynat leathers bags?

Each type of leather is expertly selected to age beautifully with wear. Over time, the leather may acquire a natural patina, and this characteristic is a sign of the finest level of quality.

To preserve the beauty and quality of your Moynat bag, Moynat Paris recommends that you handle it with special care. When not in use, lightly fill the bag with tissue paper, close all zips and fasteners, and store it in its dust bag in a cool, dark and dry place.

To protect your bag’s outer leather and inner lining, avoid contact with creams, antibacterial gels, make-up, perfumes and inks. If it comes in contact with water or rain, pat it dry with a clean, soft cloth.

To retain the original shape of your bag, refrain from overloading it with heavy and unsuitable items. Avoid exposure to direct sunlight and strong heat for prolonged periods.

For special leather care such as Natural Calfskin, Box Calfskin, Satin Calfskin and more, please see specific care instructions.

How to care for Box Calfskin?

Box Calfskin is a highly refined leather with a liégé grain; a combination of the finest quality of material and finish. Over time, it will acquire a beautiful and unique patina, resulting in a glossy appearance. This leather can be easily scratched, so avoid abrasive surfaces.

To preserve the beauty and quality of your Moynat bag, Moynat Paris recommends that you handle it with special care. When not in use, lightly fill the bag with tissue paper, close all zips and fasteners, and store it in its dust bag in a cool, dark and dry place.

To retain the original shape of your bag, refrain from overloading it with heavy and unsuitable items. Avoid exposure to direct sunlight and strong heat for prolonged periods.

How to care for Natural Calfskin?

Natural Calfskin is an exceptional, high-quality leather and natural markings are inherent to this type of leather. Over time, it will acquire a beautiful and unique patina, resulting in a slightly darker, silky-soft appearance. This patina is a sign of its superior quality.

To preserve the beauty and quality of your Moynat bag, Moynat Paris recommends that you handle it with special care. When not in use, lightly fill the bag with tissue paper, close all zips and fasteners, and store it in its dust bag in a cool, dark and dry place.

To protect your bag’s outer leather and inner lining, avoid contact with creams, antibacterial gels, make-up, perfumes and inks. If it comes in contact with water or rain, pat it dry with a clean, soft cloth.

To retain the original shape of your bag, refrain from overloading it with heavy and unsuitable items. Natural Calfskin is delicate and sensitive, so avoid exposing it to direct sunlight and strong heat for prolonged periods. Keep your bag away from abrasive surfaces to prevent scratches.

How to care for Satin Calfskin?

Satin Calfskin is an exceptionally rare, full-grain leather. It is naturally elegant with a glossy appearance and a smooth, supple touch. Over time, the leather will acquire a subtle patina, and this characteristic is a sign of the finest level of quality.

To preserve the beauty and quality of your Moynat bag, Moynat Paris recommends that you handle it with special care. When not in use, lightly fill the bag with tissue paper, close all zips and fasteners, and store it in its dust bag in a cool, dark and dry place.

To protect your bag’s outer leather and inner lining, avoid contact with creams, antibacterial gels, make-up, perfumes and inks. If it comes in contact with water or rain, pat it dry with a clean, soft cloth.

To retain the original shape of your bag, refrain from overloading it with heavy and unsuitable items. Avoid exposure to direct sunlight and strong heat for prolonged periods.

How to care for Canvas 1920?

To preserve the beauty and quality of your Moynat canvas bag or accessory, Moynat Paris recommends that you handle it with special care. After each use, store it in its dust bag in a cool, dark and dry place. When storing, refrain from folding it.

To clean the fabric, dampen a soft cloth in water mixed with natural soap and carefully wipe it, keeping away from all leather trims. Do not machine wash.

To protect the canvas and lining, avoid contact with creams, antibacterial gels, make-up, perfumes and inks. This fabric should not be exposed to direct sunlight and strong heat for prolonged periods.

How to care for Rêve Calfskin?

Rêve Calfskin is delicate satin leather with a smooth grain. It is supple to touch with a subtle gloss appearance. Over time, it will acquire a subtle patina, and this characteristic is a sign of the finest level of quality. This leather surface can be delicate, so avoid abrasive surfaces.

To preserve the beauty and quality of your Moynat bag, Moynat Paris that you handle it with special care. When not in use, lightly fill the bag with tissue paper, close all zips and fasteners, and store it in its dust bag in a cool, dark and dry place.

To protect your bag’s outer leather and inner lining, avoid contact with creams, antibacterial gels, make-up, perfumes and inks. If it comes in contact with water or rain, pat it dry with a clean, soft cloth.

To retain the original shape of your bag, refrain from overloading it with heavy and unsuitable items. Avoid exposure to direct sunlight and strong heat for prolonged periods.

How to care for Merinos Sheepskin?

The Merinos sheepskin is a natural resistant material.

To preserve the beauty and quality of your Moynat bag, Moynat Paris recommends that you handle it with special care. When not in use, lightly fill the bag with tissue paper, close all zips and fasteners, and store it in its dust bag in a cool, dark and dry place.

In case of contact with rain, dry the wool by gently patting the fur with a soft, dry cloth.

Avoid prolonged exposure to the sun.

How to care for Accessories and Small Leather Goods?

In order to preserve the beauty and quality of your Moynat products, Moynat Paris recommends that when you are not using them, they should be stored in a dry place away from light and at a medium temperature.

To clean your textile accessories, use a soft cloth, lightly soaked in soapy water (natural soap), carefully avoiding the leather parts. Do not machine wash.

To clean your canvas accessories and canvas small leather goods, use a soft cloth, lightly soaked in soapy water (natural soap), carefully avoiding the leather parts. Do not machine wash.

To clean your leather accessories and small leather goods, in case of contact with water or rain, wipe the bag with a soft cloth.

Avoid contact with creams, antibacterial gel, make-up, perfume and inks which can leave irreversible marks on the fabric and textile lining.

Do not leave your article in direct and prolonged contact with the sun and strong heat.

Where can I get more information about Product Care?

For further assistance, please contact our Client Service team via the contact form or visit us in store.