个人数据

Moynat

Confidentiality and security of your personal data are important to us. We are committed to offering you personalized services while respecting your privacy and choices.

The purpose of this Privacy Policy is to inform you in a transparent, simple and complete manner about the processing of the personal data that you provide or that we collect through the different touchpoints you use to interact with us (e.g. in store, Customer Department, moynat.com, social media, digital apps, events), about their possible transfer to third parties as well as your rights and options to control your personal data and protect your privacy.

Moynat has appointed a Data Protection Officer responsible for ensuring compliance with this policy and, more generally, compliance with applicable data protection regulations. 

In this Policy you will find information on: 

• Who we are
• What data we can collect about you
• How we collect or receive your data
• For what purposes we use it
• How long we can keep it
• Who can access your data
• How we protect it and keep it confidential
• What are your rights regarding your personal data 
• How to contact us if you have questions about our use of your personal data
• The management of cookies and trackers by Moynat
• Modification of this Privacy Policy

When we say “Moynat”, “us”, “our” or “we”, we refer to:

Moynat, a limited company governed by French law whose registered office is at 348 rue Saint Honoré, Paris 1er, France, registered with the Paris Trade and Companies Register under the number 501 729 511.

Moynat is the data controller under the applicable personal data regulations in particular Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter “GDPR”).

“Personal data” means any information that could identify you either directly (e.g. your name) or indirectly (e.g. through a unique client ID number).

Depending on the data you provide or share with us, personal data may include information related to:

• Your identity and your contact details
• Your purchases (in store) and your repairs
• Your requests through our customer department or our public relations department
• The Moynat events you attend

In the context of a job application with Moynat, we may collect the following information:

• Your identity and your contact details
• Your Curriculum Vitae and your cover letter
• Any information provided during job interviews to assess your aptitude and skills for the position

We invite you to keep us regularly informed in writing of any change in your contact details.

Notes on Moynat’s pages on social networks: Moynat manages “fan” pages on social networks, for which Moynat is jointly responsible with the publisher of the social network (Facebook, Instagram, etc.). In this context, Moynat obtains from the publisher statistics on fans and visitors to Moynat fan pages, obtained from data collected by the publisher according to the terms and conditions of the privacy policy applicable to the social network concerned.  

As part of our relationships, we may collect certain data via the following touchpoints:

• In-store relationship with our salesperson
• Moynat events you attend
• Public Relations relationship
• Contact with Customer Department
• Forms you complete (in store or online)
• Moynat social media pages 

The personal data essential to Moynat is indicated by an asterisk on each personal data collection form. If you do not provide the data marked with an asterisk, this may affect the products and services that we can provide to you. Other information is optional and allows us to know you better and to improve our communications and services to you.

As part of our relationship, depending on the context in which your data is collected, we use your data for:

• the management of your purchase and after-sale services, including the execution of guarantees applicable to any purchase
• the management of the communications with Moynat (digital or otherwise)
• the management of your customer profile
• the management of your requests, questions and claims (submitted through the means available to you)
• the management of events which you register for / attend
• the management of your request(s) when exercising your rights 
• ensuring the security of goods and persons in Moynat stores (if applicable – not all stores have CCTV systems. Corners within department stores are subject to the security rules defined by those department stores)  

In the context of your application for a job, we use your data to manage and monitor your application.

The legal basis for the processing of your data can be, depending in which context your data is collected:

• Your consent (e.g. for the purpose of managing and sending the Moynat newsletter and other communications on Moynat products and events)
• The performance of a contract (e.g. managing your access to your customer account, processing and tracking your orders)
• A legal obligation (e.g. retention of purchase invoices)

Our legitimate interest(e.g. in-store CCTV to ensure the security of goods and people, to monitor and improve   our emailing campaigns, to defend our rights and interests)

We only keep your personal data for as long as we need it to reach the purpose pursued, to meet your needs, or to comply with our legal obligations.

As a general principle, your personal data will be retained in our client database:

• If you are a “client” (i.e. you have already purchased a Moynat product): for no more than 10 years after your first purchase; this period will be renewed each time you interact with Moynat (e.g. a purchase)
• If you are a “prospect” (i.e. you have never purchased a Moynat product but you are interested in Moynat brand): we keep your data for 3 years; this period will be renewed each time you interact with Moynat (e.g. when participating in an event)
• If you are in contact with the Public Relations department: for no more than 10 years after initial contact; this period will be renewed each time you interact with Moynat (e.g. when requesting information from the Moynat House)
• If you are a “job applicant” (i.e. you apply for a job offered by Moynat): for up to 2 years after your application
• Where cookies are placed on your computer, we shall keep them for no more than 13 months.

When we no longer need to use your personal data, it is removed from our systems and records or anonymised so that you can no longer be identified from it.

Your data are for Christian Moynat services dealing with your requests. We ensure that only duly authorised persons can access your personal data when necessary for the above-mentioned purposes.

We do not give your data to third parties for commercial purposes.

We communicate your information only where necessary, and if possible in a form that does not allow a direct identification to:

• Other Moynat entities to provide you with the same personalised service worldwide

• Our trusted third-party suppliers, including other entities of the LVMH group, acting as processors according to our instructions and solely on our behalf.

• For example, we entrust certain services to third parties who assist us in the organisation of our events, third parties providing IT services, digital communication and public relations agencies.
• Third parties in the event of a change of control, or for legal reasons.

We take all useful precautions to guarantee the privacy and security of your data and to protect such data from any misrepresentation, damage, destruction or access by unauthorised third parties.

Please note, your data may be transferred to, accessed from, and stored outside the European Union/your country of residence (as applicable) by staff members who work for us or for one of our trusted service providers, for example to access your purchase history from a store other than your main store. We do it only in a secure and lawful way, and taking steps to make sure that third parties adhere to the commitments set out in this Policy in particular by entering into appropriate contracts based on the template adopted by the European Commission (or equivalent mechanisms, as required by applicable laws).

It is important that you can control your personal data. Please find hereunder the description of the rights you have:

• Right to be informed: you have the right to obtain clear, transparent and easily understandable information about how we use your personal data, and your rights. You will find all this information in this Policy

• The right of access: you have the right to access to the personal data Moynat holds about you

• The right of rectification: you have the right to have your personal data rectified if it is incorrect or outdated and / or completed if it is incomplete

• The right to erasure: you have the right to have your personal data deleted from our systems. Please note this is not an absolute right, as we may have legal or legitimate grounds for retaining your personal data for the purpose of exercising and defending Moynat’s rights and interests in court.

• The right to object: you may object to the processing of your personal data when the processing is based on Moynat’s legitimate interest for reasons relating to your particular situation (which must be specified in your request).

• The right to object to direct marketing: you can unsubscribe or opt out of our direct marketing communication at any time. You are able to do so by clicking on the “unsubscribe” link in any email or communication we send you.
  
• The right to withdraw consent at any time for data processing based on consent: You can withdraw your consent to a processing of your data based on your consent.

• The right to data portability: you have the right to move, copy or transfer data from our database to another. This only applies to data that you have provided, where processing is based on a contract or your consent, and the processing is carried out by automated means

You also have the right to contact the data protection authority of your country in order to lodge a complaint against the data protection and privacy practices of Moynat.

Please contact us at the contact details below to exercise these rights or if you have any questions or complaints regarding the processing of your personal data.

If you have any questions or concerns about how we process and use your personal data, or would like to exercise any of your rights above, please contact us:

• By using the contact form available on our website  (please select the subject “Personal Data” to ensure your request is sent directly to Moynat’s Data Protection Officer)
• By post to: Moynat Paris, to the attention of the DPO (legal department), 38 rue du Mont Thabor, 75001 PARIS – France.

Please be aware that we may ask you for proof of your identity and full details of your request before processing it.

This section presents our policy for managing cookies on the moynat.com website and in connection with emailing campaigns issued by Moynat (our newsletter in particular). It aims to explain where the browsing information processed when you visit our website comes from, how it is used, and your rights.

What is a cookie?

A cookie refers to a mark of your visit to the websites and is a data that may be registered and/or recorded in your terminal equipment (computer, tablet, smartphone,…), when you consult an online service using your browser software, subject to the choices you have made as a user and that you can modify at any time. 

It is transmitted by the server of a website to your browser. Each cookie is assigned a unique identifier.

The cookie file allows its issuer to identify the device in which the cookie is stored during the validity or registration period of the cookie concerned and to send information back to the originating site. Only the issuer of a cookie can read or modify the information contained therein.

There are different types of cookies:

• • session cookies that disappear as soon as you leave the site
  • permanent cookies that remain on your device until their lifetime expires or until you delete them using your browser’s features.

 What is the purpose of the cookies issued by Moynat?

The moynat.com site only uses cookies that are necessary for the website to function properly and that are essential for browsing the Moynat website and that allows us to measure the website’s audience (see the list below for detailed information).

You can block and remove them using your browser settings, however your user experience may be degraded.

Moynat also uses industry standard technologies (clear pixel) to monitor and improve our emailing campaigns, which allow us to know if the recipient has received and opened the newsletter or if they have reacted to the content.

Cookies	Description	Period of validity
SERVERID#	Technical cookie used for load balancing	Expires at the end of the session.
Pll.language	Cookie to store the selected language.	Storage for a maximum of 12 months
_ga, _gat, _gid	Cookies to measure the website’s audience.	Storage for a maximum of 13 months

 

Managing the cookies stored on your device

You can configure your web browser as you wish, so that cookies are automatically accepted and stored on your device, or conversely blocked.

The configuration process is different for each web browser. It is usually described in the browser’s help menu. We urge you to find out how to configure your browser. This will allow you to find out how to change your cookie preferences.

• For Internet Explorer™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies    
• For Safari: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=en_US
• For Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en  
• For Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences 
• For Opera™: http://help.opera.com/Windows/10.20/en/cookies.html 

Please note: any changes you make to your web browser’s cookie acceptance or blocking settings may change your web browsing experience and the process of accessing services that require the use of these cookies.  For example, if you block essential cookies you might no longer be able to place orders on our website.

In case of modification of this Policy, we will ensure that you are informed of these changes either by a special notice on our site, or by a personalised warning notably in the context of our newsletters.